XJTLU
Xi'an Jiaotong-Liverpool
University
IT Guide for Staff IT Guide for Student Campus Service

IT Guidance

Staff Guide to IT services AY2223 (PDF)
Staff Guide to IT services AY2223 For TC(PDF)
IT Induction PDF AY2223
Academic Staff IT Technology and Support
Academic Software List
Computer Lab Locations

Downloads

IT Online Forms:
Computer Administrator Privileges Application Form
IT Hardware Request Form
IT Software Request Form
IT Change Management Form

IT policies and guidelines:
MITS SLA and Policy
IT Guidance
Staff Guide to IT services AY2223 (PDF)
Staff Guide to IT services AY2223 For TC(PDF)
IT Induction PDF AY2223
Academic Staff IT Technology and Support
Academic Software List
Computer Lab Locations
Downloads
IT Online Forms:
Computer Administrator Privileges Application Form
IT Hardware Request Form
IT Software Request Form
IT Change Management Form

IT policies and guidelines:
MITS SLA and Policy

User Guide:

BOX User Guidelines

Microsoft 365 User Guidelines

Self-Service Printing for Staff

Telephone Guidelines

XJTLU Campus Network User Manual

WiFi for Eduroam

XJTLU Account self-service

Video Conference User Guidelines

IT FAQ:

Security

Self-service for XJTLU Account

EMAIL

How to setup email on Phones

How do I set up Outlook in MAC OS?

How do I set up Outlook in Windows OS?

How do I process spam email?

How do I recover deleted emails (items) in Outlook?

How do I archive Email data to local disk?

My useful email is blocked by Anti-Spam system, why?

How do I change my avatar?

How to maintain local mail group in Outlook Client(For Mac)

How to maintain local mail group in Outlook Client(For Windows)

NETWORK

How do I access campus data resource off campus?

Why the WiFi is slow sometime and somewhere?

When I'm walking to a nearby place, why the WiFi speed become very slow in a sudden?

SOFTWARE

How many software installed in computer lab?

How do I register and install MATLAB license (for staff)?

PRINT

How do I print/scan/copy?

What can I do if I got "credit too low" error when self-printing?

APPLICATION

How do I submit service ticket?

What is e-Bridge?

How to install the XJTLU APP

Online Office Work

PC Anywhere

Online Learning and Teaching

Knowledge Base for Learning and Teaching

BOX User Guidelines

Self-Service Printing for Staff

Telephone Guidelines

XJTLU Campus Network User Manual

WiFi for Eduroam

XJTLU Account self-service

Video Conference User Guidelines

IT FAQ:

Self-service for XJTLU Account

How to setup email on Phones

How do I set up Outlook in MAC OS?

How do I set up Outlook in Windows OS?

How do I process spam email?

How do I recover deleted emails (items) in Outlook?

How do I archive Email data to local disk?

My useful email is blocked by Anti-Spam system, why?

How do I change my avatar?

How to maintain local mail group in Outlook Client(For Mac)

How to maintain local mail group in Outlook Client(For Windows)

How do I access campus data resource off campus?

Why the WiFi is slow sometime and somewhere?

When I'm walking to a nearby place, why the WiFi speed become very slow in a sudden?

How many software installed in computer lab?

How do I register and install MATLAB license (for staff)?

How do I print/scan/copy?

What can I do if I got "credit too low" error when self-printing?

How do I submit service ticket?

What is e-Bridge?

How to install the XJTLU APP?

PC Anywhere

Knowledge Base for Learning and Teaching

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